082 899 2248 | info@artescape.africa
CANCELLATION
ArtEscape levies a 10% admin fee on any refunds processed.
If cancelled within less than 30 days’ notice, we will only refund after we have filled the relevant suite/s.
Should refunds to a SWIFT bank account be required, an additional R450 charge will be levied.
GENERAL
A minimum 2-night stay is required over weekends. On long weekends we have a 3/4-night minimum stay.
Check-in time is from 14h00 and check-out time is 10h00. Please adhere to these times or make prior arrangements if you need extra time.
Respect your neighbours with excessive noise. No noise after 10pm please.
Switch heaters and lights off when you leave.
Parking available on visitors parking in front next to entrance for suites.
Only paying guests are allowed on the premises – visiting guest/s only by arrangement.
In case of any excess rubbish that does not fit in your room bin provided, feel free to make use of the large rubbish bin located outside to the right of the entertainment room - around the corner in the alleyway.
In our drive to help our Electricity Supply Commission we have installed Gas Geysers. Open hot water to the full and then control the desired temperature.
Please do not flush any foreign objects down the toilet. Yzerfontein has no Water Treatment Plant and we rely on Septic Tanks. If it’s not toilet paper or if you haven’t eaten it, don’t flush it. Guests will be held liable for cost accrued to remove blockages.
Any damages incurred by the guest will be charged for.
Accidents happen – In the case of such ‘mishaps’ we would appreciate it if you could leave money for the payment of the broken/damaged items. As a guideline you can use these amounts:
Glasses/cups: R30 each
Crockery: R50 each
Pans: R250 each
It is not possible for us to post/courier to you items left behind – you will need to arrange your own pre-paid courier to collect from us. Items not collected within 2 months, will be donated to charity.
Our housekeeper, Memory, works here on a Monday & Friday, so you might see her during the day.
The suites are only suitable for 2 people staying overnight, no extra overnight visitors allowed.
Maximum amount of persons permitted in a suite: 2
Do not throw rubbish, cigarettes, food or bones in the garden.
No pets allowed.
The right of admission is reserved and strictly applied.
YOUR GUEST SUITE
All amenities can be used – it is there for your convenience.
Shower mat is on the grab rail to use when showering. Hairdryer is in dresser drawer.
Induction cooking plate – only use pots/pans provided.
Sun lounger mattresses can be taken out to your patio area in front of the sliding door (weather permitting) or to the pool area. Please do not leave mattresses out overnight.
Please leave keys in the key lockbox at your room.
Bath towels are supplied but not for use on the beach. Guests should provide their own beach towels.
This is a self-catering facility, but for a lengthy stay, we can gladly provide you with a cleaning service by prior arrangement.
Basic cleaning materials and toilet paper are provided.
Entertainment and braai area is available to all guests. The braai grids are all stainless steel. Please do not burn on the open fire to clean. Only wipe with cloth and use dishwashing liquid. Please clean grids and utensils after use. Extra cushions for the outside chairs are also stored in the entertainment area. Please put back after use.
SMART TV & WI-FI
You have free unlimited WiFi in all the rooms. Details will be available in your room folder.
All suites are equipped with a smart TV.
SAFETY & SECURITY
When you leave/on your departure, please make sure all doors and windows are closed and locked. Place the keys back in the key lock box.
Please do not leave any fires unattended and ensure fires are burnt out in the braai before you leave or go to bed.
This is a strictly non-smoking facility, but you are welcome to smoke outside, providing that you use the cigarette butt dispenser provided.
The Yzerfontein residential area is surrounded by nature reserves and green belts running through the town. We ask that guests respect the environment at all times.
Due to the fact that the West Coast is an arid environment, the local communities experience water restrictions from time to time, please help us by using water responsibly.
We should mention that even though Yzerfontein is statistically a very low crime area, caution should still be taken and the premises be locked when you are away. Please do not leave any valuables in your vehicles.
A medical practitioner is available in town but unfortunately not 24 hours per day – please see the emergency phone list.
Every effort is made to service and maintain all amenities, equipment, and appliances to a fully operable and safe condition, and guests are requested to use and operate all these in a responsible manner. Kindly report any faulty conditions to the owner.
Apart from a variety of small wild animals there are also snakes during the warmer season and it is therefore advisable not to wander into the fibs unattended. At certain times of the year, such as the breeding season, ostriches could be dangerous too, rather do not approach them at any time and give them right of way.
INDEMNITY
Assumption of Risk: By confirming a booking and staying at ArtEscape, the guest(s) acknowledge and agree that they enter the premises, use the facilities, and participate in any activities entirely at their own risk.
Indemnity: The guest hereby indemnifies, holds harmless, and defends ArtEscape, its owners, directors, employees, agents, and contractors (collectively, "the Indemnified Parties") against any and all claims, losses, damages, liabilities, lawsuits, judgments, costs, and expenses (including legal fees) arising out of or related to:
Any personal injury, illness, or death sustained by the guest or any invitees during their stay.
Any loss, theft, or damage to personal property brought onto the premises, regardless of how such loss or damage occurs.
Any breach of the property house rules or terms of service by the guest.
Exclusion of Liability: To the maximum extent permitted by law, the Indemnified Parties shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the guest's stay, even if caused by the negligence (other than gross negligence) of the Indemnified Parties.
GROUP BOOKINGS, CHILDREN & ANIMAL POLICIES
Looking to host a retreat, family gathering, or group getaway? Guests who reserve all three studios together at Art Escape are welcome to bring children and pets by prior arrangement with management.
To ensure we can accommodate your group’s specific needs and prepare the property accordingly, please contact us directly before finalizing your reservation. We look forward to creating a comfortable and memorable stay for your entire party.